Please review these Terms of Use (‘Terms’) carefully before accessing or using the website https://bigbrainbox.io. (the ‘Service’). This Service is owned and operated by Big Brainbox, LLC (‘Company’, ‘we’, ‘us’, or ‘our’). By accessing, browsing, or otherwise engaging with the Service, you acknowledge that you have read, understood, and agreed to abide by these Terms. Continued use of the Service constitutes acceptance of all provisions set forth herein. If you do not agree to any part of these Terms, you must immediately discontinue use of the Service.
Access to and use of the Service is expressly conditioned upon acceptance and adherence to these Terms and Conditions. These Terms apply to all individuals, including but not limited to visitors, users, students, clients, and any other parties who engage with or utilize the Service. By using the Service, you acknowledge and affirm that you are legally bound by these Terms in their entirety.
If you do not agree with any provision, condition, or requirement set forth in these Terms, you are prohibited from accessing, using, or continuing engagement with the Service. Unauthorized access or use shall be deemed a violation of these Terms and may result in immediate termination of access and/or additional legal consequences, as applicable.
Accounts
When you create an account with us, you are required to provide information that is accurate, complete, and up-to-date at all times. Submission of false, incomplete, or outdated information constitutes a breach of these Terms and may result in the immediate suspension or termination of your account and access to the Service.
You are solely responsible for maintaining the confidentiality and security of your password and account credentials. Any activity conducted under your account, whether authorized or unauthorized, shall be deemed your responsibility. This includes, but is not limited to, transactions, modifications, or any other actions performed using your login credentials, whether with our Service or any affiliated third-party service.
You agree not to share, disclose, or transfer your password to any third party. If you become aware of any unauthorized access, security breach, or compromise of your account, you must notify us immediately. Failure to do so may result in additional security measures, account restrictions, or termination of services at our discretion. We shall not be liable for any loss or damage arising from unauthorized access or misuse of your account due to your failure to safeguard your credentials
Intellectual Property
The Service, including but not limited to all original content, features, functionality, design elements, software, data compilations, text, graphics, logos, trademarks, trade names, audiovisual materials, and other intellectual property, whether tangible or intangible, are and shall remain the sole and exclusive property of Big Brainbox, LLC (‘Company’, ‘we’, ‘us’, or ‘our’) and its licensors.
All rights, titles, and interests in and to the Service are protected by applicable intellectual property laws, including copyright, trademark, trade secret, and other proprietary rights, both domestically and internationally. Any unauthorized reproduction, modification, distribution, transmission, display, or exploitation of the Service, in whole or in part, without prior written consent from us or our licensors, is strictly prohibited and may result in legal action.
Nothing in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any intellectual property contained within the Service without our express written permission or that of the respective rights holder. We reserve all rights not expressly granted herein.
Links To Other Web Sites
Our Service may include links to third-party websites or services that are not owned, operated, or controlled by us. We do not endorse, monitor, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services.
By accessing or using such third-party websites or services, you acknowledge and agree that we shall not be liable, directly or indirectly, for any loss, damage, or harm resulting from, or alleged to result from, your use of or reliance on any content, goods, or services available through such external sites or platforms.
We strongly recommend that you review the terms and conditions and privacy policies of any third-party websites or services you visit to ensure you understand their policies and practices
Termination
We reserve the right to suspend or terminate your account at any time, with immediate effect and without prior notice or liability, for any reason, including but not limited to a violation or breach of these Terms. Upon termination, your authorization to access and use the Service shall immediately cease, and you will no longer have any rights associated with your account.
If you choose to terminate your account voluntarily, you may do so by discontinuing use of the Service. However, termination—whether initiated by you or us—shall not affect provisions of these Terms that, by their nature, are intended to survive termination. Such provisions include, but are not limited to, ownership rights, intellectual property protections, warranty disclaimers, indemnification obligations, and limitations of liability.
We shall not be liable for any damages, losses, or consequences resulting from the suspension or termination of your account, regardless of the reason for such action
Disclaimer
Your use of the Service is entirely at your own risk. The Service is provided on an ‘AS IS’ and ‘AS AVAILABLE’ basis, without any warranties or guarantees of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.
We make no representations or warranties that the Service will be uninterrupted, error-free, secure, or free from harmful components, nor do we warrant that any content or information obtained through the Service will be accurate, reliable, or suitable for any particular purpose.
To the fullest extent permitted by law, we shall not be liable for any damages, losses, or claims arising out of or in connection with your access to or use of the Service, including but not limited to direct, indirect, incidental, special, consequential, or punitive damages.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to any conflict-of-law principles that would require the application of the laws of another jurisdiction.
Our failure to assert or enforce any right, remedy, or provision under these Terms shall not be deemed a waiver of such rights or provisions, nor shall any single or partial exercise of any right preclude further enforcement.
If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions, which shall continue in full force and effect.
These Terms constitute the full, final, and exclusive agreement between us regarding the Service and supersede all prior or contemporaneous agreements, understandings, communications, or representations—whether oral or written—relating to the Service
Cancellation, Reschedule, Late Fee & Refund Terms
Refer to the following table for the most up-to-date cancellation terms, categorized by product or service type. These terms outline the conditions, timelines, and any applicable fees associated with cancellations. The terms specified herein shall govern all cancellation requests and are subject to modification at our discretion.
Please ensure that you review the cancellation terms relevant to your specific product or service before initiating a request, as certain offerings may have unique policies. Continued use of our services signifies acknowledgment and acceptance of these cancellation terms.
Session Definition for Non-Subscription Programs
For non-subscription-based programs, such as STEM camps, the term “session” shall be defined in accordance with the selected booking type:
Weekly Bookings:
Session Start: The date and time marking the beginning of the booked week.
Session End: The date and time marking the conclusion of the booked week.
Daily Bookings:
Session Start: The date and time marking the beginning of the booked day.
Session End: The date and time marking the conclusion of the booked day.
Multiple-Day, Weekly, or Monthly Bookings:
Session Start: The date and time marking the beginning of each individual booked day, week, or month.
Session End: The date and time marking the conclusion of each respective booked day, week, or month.
Cancellation Terms For All Programs except for Spring/Summer/Winter Break Camps
When cancelled by the client,
After 12:00 PM on the preceding day of the session if the session falls on a weekday or after 12:00 PM on first preceding Friday of the session if the session falls on a Saturday or Sunday.
All sales are final. No refunds, credits, or makeup sessions shall be granted under any circumstances. Once a purchase is made, the associated fees are non-refundable, regardless of the reason for cancellation or non-attendance.While no cancellation fee shall be applied, any forfeited sessions or unused services will not be eligible for reimbursement or rescheduling.
When cancelled by the client,
Before 12:00 PM on the preceding day of the session if the session falls on a weekday or before 12:00 PM on first preceding Friday of the session if the session falls on a Saturday or Sunday.
Refunds are strictly prohibited under all circumstances. However, make-up sessions may be scheduled in accordance with the applicable policies governing rescheduling. No cancellation fee shall be imposed, but any forfeited or unused sessions will not qualify for reimbursement.
When cancelled by us
After 12:00 PM on the preceding day of the session.
Clients may elect to receive either a refund or a make-up session, but not both.
When cancelled by us
Before 12:00 PM on the preceding day of the session.
Clients may elect to receive either a refund or a make-up session, but not both
Cancellation Terms For Spring/Summer/Winter Break Camps
When cancelled by the client
if the session start date occurs less than 7 days from the current date. (i.e., within a week)
Refunds and make-up sessions are strictly prohibited under all circumstances. Once a purchase is made, no reimbursement, rescheduling, or compensation will be granted. If the booking is made under a promotional offer (e.g., a 4-week discount), the entire agreement, including any applied coupons or discounts, is subject to review and potential adjustment.
When cancelled by the client
if the session start date occurs greater than 7 days but less than 14 days (i.e., within 2 weeks) from the current date.
Clients are eligible for a refund of 50% of the original payment amount. However, no make-up sessions shall be permitted under any circumstances. Once a refund is processed, no further claims for reimbursement or rescheduling will be honored. If the booking is made under a promotional offer (e.g., a 4-week discount), the entire agreement, including any applied coupons or discounts, is subject to review and potential adjustment.
When cancelled by the client
if the session start date occurs greater than 14 days but less than 21 days (i.e., within 3 weeks) from the current date.
Clients are eligible for a refund of 75% of the original payment amount. However, no make-up sessions shall be permitted under any circumstances. Once a refund is processed, no further claims for reimbursement or rescheduling will be honored. If the booking is made under a promotional offer (e.g., a 4-week discount), the entire agreement, including any applied coupons or discounts, is subject to review and potential adjustment.
When cancelled by the client
if the session start date is greater than 21 days from the current date. (i.e., 4+ weeks)
Clients are eligible for a 100% refund of the original payment amount. Once the refund is processed, no further claims for reimbursement or rescheduling will be honored. If the booking is made under a promotional offer (e.g., a 4-week discount), the entire agreement, including any applied coupons or discounts, is subject to review and potential adjustment.
When cancelled by us
Clients are entitled to receive a prorated refund for any unused portion of the services. The refund amount will be calculated based on the time remaining in the service period that has not been utilized by the client. Once the refund is processed, no further claims for reimbursement or rescheduling will be honored
Cancellation Terms for All Monthly Subscriptions
When cancelled by the client
Before 12:00 PM on the 23rd day of the current month for cancelling the subscription for the upcoming month.
Cancellation shall take effect on the first day of the month immediately following the current month
When cancelled by the client
Cancelled after the 23rd day of the current month.
Cancellation will be effective from the 1st day of the second month following the current month.
Reschedule Terms For All Programs except for Spring/Summer/Winter Break Camps
When rescheduled by the client
After 12:00 PM on the preceding day of the session if the session falls on a weekday or after 12:00 PM on first preceding Friday of the session if the session falls on a Saturday or Sunday.
A rescheduling fee of $15 shall be charged for each reschedule. All rescheduling requests are subject to availability and applicable service policies.
When rescheduled by the client
Before 12:00 PM on the preceding day of the session if the session falls on a weekday or before 12:00 PM on first preceding Friday of the session if the session falls on a Saturday or Sunday.
No reschedule charge.
When rescheduled by us
After 12:00 PM on the preceding day of the session if the session falls on a weekday or after 12:00 PM on first preceding Friday of the session if the session falls on a Saturday or Sunday.
No rescheduling fee shall be applied if the rescheduling request is successfully processed. However, if the rescheduling request is unsuccessful, the session will be eligible for a refund in accordance with the applicable policies.
When rescheduled by us
Before 12:00 PM on the preceding day of the session if the session falls on a weekday or before 12:00 PM on first preceding Friday of the session if the session falls on a Saturday or Sunday.
Reschedule Terms For Spring/Summer/Winter Break Camps
Rescheduled by the client
if the session start date occurs less than 7 days from the current date.
A rescheduling fee of $15 shall be applied for each successfully processed reschedule. Refunds are strictly prohibited, and no reimbursement shall be granted under any circumstances. Any cancellation, regardless of timing or reason, will result in the forfeiture of all scheduled sessions without the possibility of rescheduling or compensation
Rescheduled by the client
if the session start date occurs greater than 7 days but less than 14 days from the current date.
No rescheduling fee shall be applied. Refunds are strictly prohibited, and no reimbursement shall be granted under any circumstances. Any cancellation, regardless of timing or reason, will result in the forfeiture of all scheduled sessions, with no possibility of rescheduling or compensation.
Rescheduled by the client
if the session start date occurs greater than 14 days but less than 21 days from the current date.
Rescheduled by the client
if the session start date is greater than 21 days from the current date.
Rescheduled by us
Clients are eligible for a full refund of the original payment amount. Once the refund is processed, no further claims for reimbursement, rescheduling, or compensation will be honored
Late Fee For All Programs
Arriving Late by the client
0-5 Mins
No Late Fees. Grace period of 5 mins.
Arriving Late by the client
6-30 Mins
A late fee of $15 shall be assessed for each student per session in which the student arrives late. The fee applies regardless of the duration of the delay and is non-refundable.
If the student arrives more than 30 mins late, student can opt for reschedule as per the rescheduling policy terms. If the student cannot reschedule, then it’s considered no-show and no-show policy terms apply.
Late Pickup For All Programs
Late pickup by the client
1-15 mins and 15+ mins
There is no grace period for student pickup. Students must be picked up at the scheduled time without delay. Late fees will begin accruing exactly one minute past the scheduled pickup time and will be calculated in 15-minute increments. A late fee of $15 will be assessed for each student per session for every 15-minute period beyond the scheduled pickup time.
No Show For All Programs
No Show by the client
In the event of a no-show, the full session fee shall be charged, with no refunds or makeup sessions permitted. The reserved time slot shall be deemed forfeited and will not be rescheduled.If the session is designated as a trial or a free session valued at $0, the standard session fee applicable at the time of the no-show shall be charged to the payment method on file.If the client has paid a refundable reservation fee, the fee will be reduced from the regular amount due for the full session.
If the client fulfills the trial or the free session, the refundable reservation fee will be refunded to the client.
Changes
We reserve the right, at our sole and absolute discretion, to amend, modify, revise, or replace these Terms and Conditions at any time, with or without prior notice to any party. Such modifications shall take effect immediately upon posting or upon any other date specified therein. Continued use of our services following the implementation of such changes shall constitute acceptance of the revised Terms. It is the responsibility of the user to regularly review these Terms to remain informed of any updates or modifications.
By continuing to access, engage with, or utilize our Service after any revisions, modifications, or amendments to these Terms and Conditions become effective, you affirmatively acknowledge and agree to be legally bound by the updated provisions therein. Your continued use shall constitute express acceptance of the revised Terms in their entirety. If you do not agree with any changes, modifications, or amendments, you must immediately discontinue all use of the Service. Failure to cease usage shall be deemed continued acceptance of the revised Terms and Conditions.
